Due to hygiene reasons, all products sold are non-refundable and non-exchangeable once opened.

If you receive a defective or incorrect item, please contact us within 3 days of receiving your order at [your email].

Items must be unused and in original packaging for any return to be considered.

Shipping fees are non-refundable.

Zero Tox Lab reserves the right to reject any refund request that does not meet the above conditions.